Cancellation & Refund Policy

Cancellation Policy

• Order cancellations are accepted only before production or dispatch begins.

• Once customization, printing, cutting, or manufacturing has started, orders cannot be cancelled.

• To request a cancellation, customers must contact us immediately via WhatsApp or phone.

• Cancellation approval is subject to the order status at the time of request.

Refund Policy

• As we deal in customized and made-to-order products, refunds are generally not applicable once the order is confirmed.

• Refunds may be considered only in the following cases:

  • Product received is damaged during transit

  • Wrong product supplied due to our error

• Any such issue must be reported within 24 hours of delivery with proper photos or videos shared via WhatsApp.

• Approved refunds (if any) will be processed through offline payment modes as mutually agreed.